How Nextweb Voice collects, uses and protects your information.
Last updated: 23 June 2026
Nextweb Pty Ltd trading as Nextweb Voice ("we", "us") is committed to protecting your privacy. This policy explains how we handle personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We collect information you provide directly (name, business name, email, phone, enquiry details), information generated when you use our services (call recordings, transcripts, interaction metadata) and technical data such as IP address, device and browser information.
Our website uses cookies and similar technologies to remember preferences and measure performance. You can control cookies through your browser settings.
When you use our AI voice services, calls may be recorded, transcribed and processed to deliver and improve the service. We process this data on your behalf and only for the purposes you authorise. Where required, you are responsible for informing callers that calls may be recorded.
We integrate with third-party platforms (CRMs, calendars, telephony) at your direction. Data shared with these providers is governed by their respective privacy policies.
We use industry-standard safeguards including encryption in transit and at rest, access controls and regular reviews. Data may be stored in Australia or other jurisdictions where our providers operate, subject to appropriate protections.
You may request access to, correction of, or deletion of your personal information, and may opt out of marketing at any time.
Nextweb Pty Ltd — Level 2, Suite 38, 75 Surf Parade, Broadbeach QLD 4218, Australia. Email info@nextweb.com.au · Phone 1800 365 247 · ABN 94 613 674 445.