Solution

AI Collections Agent — Recover more, without the awkward calls

An AI collections agent that sends reminders, follows up on outstanding balances and takes payments politely, consistently and compliantly.

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The problem

Why businesses deploy an AI Collections Agent

Send reminders and take payments politely — the job that quietly costs the most when it is not done well.

Overdue accounts age fast, and the longer they sit the less you recover.
Collections calls are uncomfortable, so they get deprioritised until the balance is hard to collect.
Manual chasing is inconsistent, hard to audit and difficult to scale across a large ledger.
How it works

From first contact to updated CRM

Configured to your business, connected to your systems and live in days — no engineering project.

1
Overdue account flagged
Triggered from your billing or lending system.
2
Reminder call placed
A calm, polite, on-brand conversation about the balance.
3
Payment or plan agreed
Takes payment or captures a promise-to-pay and arrangement.
4
Status updated
Outcome, recording and next action synced back to your systems.
Key capabilities

What your AI Collections Agent does

Payment reminders
Automated, polite reminder calls and messages before and after due date.
Outstanding balance follow-up
Persistent, consistent follow-up across the whole ledger.
Payment conversations
Handles balance questions and arrangement options calmly.
Promise-to-pay capture
Records commitments and dates, then follows up automatically.
Escalation
Hands sensitive or disputed accounts to your team with full context.
Collection status updates
Every attempt, outcome and transcript written back for audit.
Industries

Built for Lending and Utilities — and well beyond

Commonly deployed across these industries, and adaptable to any business that runs on phone conversations.

Lending
Utilities
Telecom
Insurance
Property management
Healthcare billing
Subscription services
Financial services
Outcome

+58% recovery

More recovered on overdue accounts.

Ready to put AI voice to work?

Talk to Nextweb Voice about deploying an AI voice agent for your business.

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